BASICS FOR FRONT DESK AGENTS


ENROLL a member in iPrefer
Click "Member Sign-Up" and complete the required fields.

LOOK UP a member
Click "Member Search" and follow prompts.

VERIFY Reward Certificate and accept as payment
Click "Redeem Reward" and enter the alpha-numeric Reward Certificate number.


ADDITIONAL FUNCTIONS FOR SUPERVISOR/iPREFER AMBASSADOR


ADD a new stay or points for additional guest spend
Click "Request Points" and select either “Individual” for a single transaction or “Bulk Upload” for multiple entries.

ENROLL multiple members in iPrefer
Click "Member Sign-Up" and select “Bulk Upload” to upload multiple members at one time.

REVIEW activity at your hotel
Click "Reports" and select from the following four options:
  • Select "Member Reports" to view member stays and points earned
  • Select "Point Upload Report" to view all bulk uploads processed for your hotel
  • Select "Member Enrollment Report" to view members enrolled by your hotel
  • Select "Bulk Member Upload Report" to view all bulk member uploads processed for your hotel
  • Select "Hotel Staff Point Report" to view all points earned by hotel staff for member enrollments

LINK TO FULL TRAINING GUIDE HERE